Shipping policy

Shipping Policy

Thank you for shopping at IVM COUTURE! We are committed to delivering your order accurately, in good condition, and always on time.

Order Processing
- All orders are processed within 1-2 business days (Monday through Friday, excluding holidays) after receiving your order confirmation.
- You will receive a shipping confirmation email with tracking information once your order has been shipped.

Shipping Rates and Delivery Times
- We offer flat-rate shipping of $100 for domestic orders (within US).
- For international orders, shipping costs and delivery times vary depending on the destination. Please refer to the checkout page for specific rates and estimated delivery times.
- Estimated delivery times:
  - Domestic: 3-5 business days
  - International: 7-14 business days (depending on location)

Note: Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Shipping Carriers:
- We primarily use USPS for domestic shipments.
- International orders may be shipped via UPS, FedEX,DHL or another reliable carrier depending on the destination and shipping method chosen at checkout.

Order Tracking
- Once your order has shipped, you will receive a tracking number via email. You can track your package using the link provided in the shipping confirmation email.

Customs and Duties
- For international orders, customs duties and taxes are the responsibility of the customer. We are not responsible for any delays caused by customs processing.

Shipping Restrictions
- We currently do not ship to PO boxes. Please provide a physical address for delivery.

Order Changes and Cancellations
- If you need to make any changes to your order or cancel it, please contact us immediately. Once an order has been processed and shipped, we are unable to make any changes or cancellations.

Lost or Damaged Packages
- In the rare event that your package is lost or damaged in transit, please contact our customer support team at support@ivmcouture.com within 30 days of placing your order. We will work with you to resolve the issue promptly.

Holiday Shipping
- During peak seasons and holidays, please allow additional processing and delivery time due to high order volumes.

Contact Us
- If you have any questions about our shipping policy or need further assistance, please contact us at support@ivmcouture.com or (302) 599-1408.